It was above satisfactory. Kermit kept us up to date with a phone call or visit to our home. We were never inconvenienced. He was just a phone call away with any question we had, even during his day off.
A few things from Kermit:
1. Don’t hesitate to ask, no question is foolish.
2. You don’t worry about things, he does.
3. He always came to us, we never had to travel to sign anything.