As our buyer’s agent, Rachel was knowledgeable, skilled, and steady in guiding us through what became a rather complicated and difficult home buying process (one that is likely out of the ordinary). From our first meeting, we were impressed with her calm, respectful presence, and her sincerity in interacting with us. Rachel was clearly knowledgeable about and experienced with the real estate business, yet she balanced her professional business savvy with an authentically personal approach, as she listened to us and helped us explore what we wanted our home to be. As we began the house search, Rachel never stopped listening to us, responding to our needs, and her knowledge and skill in real estate was reassuring and integral to our home buying process.
Rachel went above and beyond our expectations and was always available when we needed her. As first time homebuyers, we were often confused and overwhelmed with the details. We consulted with Rachel for answers to our questions and guidance in the process countless times. Whether with a phone-call or an email, Rachel would promptly respond to our questions and concerns. Not only did she offer invaluable guidance and work toward solutions, but it was also quite evident how thorough she was in following through on the work she did on our behalf. It was common for us to contact a contractor, inspector, or banker after Rachel had previously talked with them. Whenever it was brought up, they would always comment on how lucky we were to have Rachel Cooney as our agent. We couldn’t agree more. Without Rachel, it is unlikely that we would have been able to close on this particular deal, and we are forever grateful for her commitment and dedication to us and to helping us get our dream home.